Agents don't need ui
In April 2026 Salesforce announced Headless 360 — a product where, according to Marc Benioff, “you don’t need a browser, api is the ui.”
We’ve already started 🙂
There’s no point in maintaining all this UI when we already know that the people interacting with our systems won’t be human. We can throw away most of what exists only for the UI and keep just the business endpoints. New API formats and schemas may emerge over time, but for now agents work just fine with what’s already there.
This approach works not only at the b2b and b2c product level, but also inside the company. Instead of every developer, sre, ops, devops setting up access for their own agents, you can build a single server that provides access to everything interesting — from production prometheus to inventory data. This server becomes the single source of truth for data access. And nobody needs individual permissions anymore. Worst case, you attach a single UI to it for the skeptics or a “second opinion” from a human.